Refund Policy

Textbooks

Receipt required for a refund!  A proper receipt must be presented.  We are unable to process any refund without a proper receipt. 

7 calendar days to return books:  Textbooks purchased on or five weeks before the first day of class may be returned through the first 7 calendar days of the term.  Textbooks purchased after the first day of the term may be returned up to 7 calendar days from the date of purchase.  Students dropping the class can return their resaleable books during the first three weeks of the term with their receipt and drop slip.  Once the refund deadline has passed, other options that are available are:  a) selling the book on your own to another student, b) selling your book via the online buyback service available on our website at www.hpu.edu/bookstore, c) try to sell your book back to the Bookstore during their next Book Buyback event. 

Cancelled or dropped classes can return books through the first 3 weeks of the term:  Textbooks purchased on or five weeks before the first day of class may be returned through the first three weeks of the term if still in resaleable condition and if presented with a proper receipt and drop slip or cancellation letter.  

If unreturnable to the publisher, it is yours to keep:  Refunds cannot be given on new or used books when the book is not returnable by the Bookstore to the publisher (package opened, drink spilled on it, etc.). 

Digital books:  Once your eBook card has been activated it is not returnable.  Unactivated eBook cards are eligible for a 100% refund with a receipt if bought within the purchasing period of the term and returned by the last day to drop classes without a W grade for the same term. 

Defective books:  An exchange will be given for books which are defective, providing that a receipt from the current term is presented.  We will try to provide the same quality text (used or new) if possible.  However, if that is not possible, any differences in price are the responsibility of the customer. 

HPU Bookstore is not responsible for any unclaimed orders for pick-up once the term has completed.  Unclaimed orders for pick-up are always subject to our refund policy and not eligible for a refund once the refund period has passed.

Software, Electronics, & Media

Software, electronics, and media purchased from the Bookstore may be returned for a full refund with a proper receipt within 30 days only if the item is defective and if the registration materials have not been filled out.  The item will have to be tested before we issue a refund, anticipate a one business day delay.  Otherwise, software, electronics, and media are not returnable once the box or package has been opened.

Logo Items

Logo items purchased from the Bookstore may be returned for a full refund with a proper receipt within 90 days if all tags and labels are still intact and the merchandise is still in new and resalable condition.  Merchandise credit will be offered for returns without a receipt.  An exchange will be given for any defective merchandise.

Other Merchandise

There are no refunds on bus passes, movie tickets, wireless cards, diskettes, gift certificates, and graduation caps & gowns.

Shipping

Only the cost of the merchandise will be refunded.  Any shipping costs are the responsibility of the customer.  If the bookstore has shipped an item not ordered and we are notified during the refund period then all shipping costs for that item will be refunded. 

Returns

You can ship your item to be refunded to the following address:

Hawaii Pacific University Bookstore
Internet Orders
1132 Bishop Street Mall, 120
Honolulu, HI   96813

To expedite your return please include the following information with your package:

●Your name
●Your HPU order number
●Your HPU student ID number
●Your email address
●Your daytime phone number
●Reason for the return

Please keep in mind that we are not responsible if the item you want to return is lost in transit.  Also, your return will be subject to our refund policy so the amount of the refund (if any) will depend upon when we receive your shipment and the reason for the return.

Please contact us at bookstore@hpu.edu or 808-544-0290 if you have any questions or concerns regarding a special situation.